Week 18 Friday, June 1 Objective: Present final project. Prepare for final exam 1. Presentations 2. Kaboom 3. Ted Talk: Test Readiness - Activity: What will you do to reduce your stress for next week's exams? List 8 things! 4. Puzzles Homework/Reminders: Exam: 2nd - Tuesday, June 5 4th - Thursday, June 6 BRING CALCULATOR
Thursday, May 31 Objective: Present final project. Prepare for final exam 1. Presentations 2. Unit 3: Fly Swatter 3. Math Review 4. Review Vocab 5. Quizlet live/puzzle Homework/Reminders: Exam: 2nd - Tuesday, June 5 4th - Thursday, June 6 BRING CALCULATOR
Wednesday, May 30 Objective: Present final project. Prepare for final exam 1.Presentations 2.Unit 2: Trashket Ball 3. Math 4. Quizlet live/puzzle Homework/Reminders: Exam: 2nd - Tuesday, June 5 4th - Thursday, June 6 BRING CALCULATOR
Tuesday, May 29 Objective: Present final project. Prepare for final exam 1. Presentations 2.Unit 1: Jeopardy 3. Quizlet live/puzzle Homework/Reminders: Exam: 2nd - Tuesday, June 5 4th - Thursday, June 6 BRING CALCULATOR
Week 17 Friday.May 25 Hey guys!! Miss you all! Here is your warm-up (please complete it on your weekly objective sheet and turn it in to the bin when you are complete) Warm Up: What is a LEED certification? Essential Question (use this for the closure): How can a company “bounce back” from bad management? Watch this video (click here) and answer the questions on the worksheet given to you from the substitute. Turn this in in the bin in the back!
Check the hotel project section on the website to see what is due for you!
Clear plastic folders turn in at front (include rough drafts and rubrics)
Final paper submitted to canvas
Final deliverables submitted to canvas
TURN EVERYTHING IN!!! DUE 3PM!!! **Attention**
Study grids that are due in the back:
2nd block: Camron, Ben F, Nayick, Gabe, Kelly, Carly, Ahva, Donny, Nasir, Ben S, Siobhan
Homework/Reminders: Presentations begin on Tuesday!!! Professional dress extra credit! Thursday.May 24 Objective: Research green certifications in hospitality. 1. Green Notes 2. Green Questions: separate sheet of paper! Turn in in bin! 3. Presentation Note Cards/ Turn in project Homework/Reminders: Project due Friday / Study grids due Friday
Wednesday, May 23 Objective: Create successful event 1. Event Planning Notes 2. Event Planning Activity 3. Presentation Cards Homework/Reminders: Project due Friday / Study grids due Friday
Tuesday, May 22 Objective: Define event planning objectives. Create event. 1. Complete Billboard/ Tech poster 2. Event Planning Notes 3. Event Planning Activity Homework/Reminders: Project due Friday / Study grids due Friday Monday, May 21 Objective: Research technology trends in HT 1. Technology in Hotels: Is it safe? 2. Article - create a poster showcasing 6 trends Must include: title of project, 6 trends (with title, explanation, picture, and use in your hotel) 3. Create Billboard for Hotel Project - hotel name, location, slogan - NEAT PROFESSIONAL Homework/Reminders: Project due Friday / Study grids due Friday
Week 16 Friday, May 18 Hey guys! I miss you - I hope you are all doing well! Please be good for the substitute! I will see you all Monday! Objective: Research the future of space travel Essential Question: How will space travel affect the HT industry? Agenda:
Space Travel Video (click here) and Questions (click here)- make a copy of the questions document and turn in on canvas when completed
Complete and turn in paper/deliverables onto canvas!
Work on something quietly (no talking :) )
E-mail me if you need anything! I will try to get back to you ASAP. See ya Monday!! Thursday, May 17 Objective: Create hotel presentation 1. NC Test Tutorial 2. Las Vegas Jigsaw 3. Deliverables/ Presentations/ Questions/ Turn IN Wednesday, May 16 NO SCHOOL Tuesday, May 15 Objective: Research and define FOH/BOH roles in casino/gaming 1. Casino/Gaming Notes Video 2. FOH/BOH Roles (Jigsaw) 3. Hotel Project Monday, May 14 Objective: Ace quiz! Create executive summary. 1. Quiz 2. Executive Summary NearPod 3. Format/Revise Paper
Week 15 Friday, May 11 Objective: Wrap up Unit 5. Identify critical moments at hotels. Complete hotel project. 1. Unit 5 Wrap Up Unit 5 Study Grid Review Packet
2. Hotel Project: Get it done! 3. Hotel Impossible: Critical Moments
On a separate sheet of paper, list the 11 critical moments
Identify when/how they address the moment
If one was not identified specifically, how would you tell your employees to hand that moment?
Thursday, May 10 Objective: Create press release using ethical terminology. Identify and research government agencies. 1. Government Safety and Security Organizations - complete graphic organizer on your own. 2. Research a specific security breach in order to create a response to it 3. Press Release/ Ethics - Using the ethical principals of hospitality managers, create a press release in response to the hotel security issue you chose to research. You should showcase your ethical standards and create a response to the situation. Address what happened and how you will move forward. Turn this in on canvas. ***Hotel Project- we will be meeting to go over this info*** Wednesday, May 9 Objective: Research hotel court cases and determine negligence 1. Law Notes 2. Unlawful Activities (on paper) 3. Section 5 Hotel Project Tuesday, May 8 Objective: Research workers' rights. Define and explain OSHA. 1. OSHA Notes 2. OSHA WebQuest 3. Revise Hotel Project
Create a list of things that could cause a threat to security
Don’t think just theft - what else could we worry about? Use the categories people, hazards and accidents, and natural disasters
2. Notes 3. Create a graphic organizer - 12 ways to increase hotel security http://lodgingmagazine.com/ways-to-increase-hotel-security/ Wednesday, May 2 Objective: Ace Test :) Complete Section 4 1. Test 2. Section 4 Tuesday, May 1 Objective: Review for unit 4 test. Complete and turn in section 3 project 1. Fly Swatter/ Grid 2. Quizlet 3. HOTEL PROJECT Homework/Reminders: Test on Wednesday! Monday, April 30 Objective: Role play handling customer complaints. 1. Impact of Great Customer Service 2. Critical Thinking 3. Role Plays Homework/Reminders: Test on Wednesday!
Week 13 Friday, April 27 Objective: Create a flowchart to handle customer complaints. Complete hotel project section 3. 1. Handle Customer Complaints 2. Create a flowchart with the technique and an example of the phrase you would use to show you are handling customer complaints 3. Section 3 - COMPLETE Thursday, April 26 Objective: Create role play including critical moments. 1. Quiz 2. Critical Moment Role Play Create a script incorporating all 11 critical moments. 3. Disney/ Hotel Project section 4
Wednesday, April 25 4th Block: Hey guys!! Sorry I am not here! Be good for Coach Kavanaugh!! Here is your warm up: What is the best retail customer service place? List 3 reasons why! Objective for pink sheet: Objective: Research Disney’s Customer Service Training. Adapt Disney Ideals to your hotel. 1. Get pink worksheet from the front with Mickey on it. 2. Take notes from Nearpod: (click here) on the pink Mickey Mouse. Answer questions embedded in NearPod. You need headphones! 3. Disney 10 Commandments - use the back of the notes sheet for reference: create your own “10 commandments” and a point system you would use for your hotel - on a google doc to put in hotel project folder 4. Hotel Project: anything to do for section 3?
We will do kahoot and secrets later!!! Homework/Reminders: Quiz tomorrow!
3rd Block: Objective: Research Disney’s Customer Service Training. Adapt Disney Ideals to your hotel. 1. Kahoot/ Secrets of the mouse 2. NearPod: Disney (fill out graphic organizer) 3. Disney 10 Commandments (create your own “10 commandments” and a point system you would use for your hotel - on a google doc to put in hotel project folder) Homework/Reminders: Quiz tomorrow! Tuesday, April 24 Objective: Role play critical moments. 1. Critical Moments 2. Customer Service On a separate sheet of paper: 5 facts from other sources about Zappo’s customer service; 3 facts from podcast; 1 idea to steal 3. Critical Moment Role Play: Create a script incorporating all 11 critical moments. Monday, April 23 Objective: Define 6 factors of a customer focused employee. Research Nordstrom’s customer service policy. 1. Nordstrom Video 2. Customer Focused Employee/ Vocab Puzzle 3.;Complete Section 3
Week 12 Friday, April 20 Hey guys!! Miss you all! Here is your warm-up (please complete it on the google forms). Warm Up: What would be the best online marketing media to reach your customers for your specific hotel? Why? Essential Question (use this for the closure - don’t forget to do the FRIDAY closure): How does creating a strong marketing campaign impact customer service?
If you did not turn in yesterday and need to completed: Section 3 Hotel Project: Upload infrastructure map, upload geographic map, complete paragraphs section 3, and make revisions to entire paper
NEW/ LAST PART OF SECTION 3 THAT NEEDS TO BE COMPLETED TODAY!!!! YOU WILL GET THESE INSTRUCTIONS AT THE FRONT BY THE COMPUTER - titled section 3 part 2
The new sections are on the website. 1 new paragraph and 1 new deliverable. This is separate from section 3 that was turned in yesterday and will be turned in separately next week.
This needs to be close to finished today!!!!!!
If you finish everything and did not complete this on Tuesday: Hotel Impossible Video (click here). Watch the video and complete this worksheet (click here). Turn in to canvas when you are finished (assignment called Hotel Impossible 4/17).
ONLY IF YOU ARE DONE WITH EVERYTHING: Silent Study Hall
Homework/Reminders: HAVE A GREAT WEEKEND Thursday, April 19 Objective: Ace the Test :) 1. Test 2. Section 3 catch up 3. Hotel Impossible - complete and turn in
Wednesday, April 18 Half Day Objective: Prepare for unit 3 test. Review 3.01-3.04 1. 3.01-3.04 Study Grid 2. Quizlet Live Homework/Reminders: Unit 3 Test tomorrow and Section 3 due tomorrow!!
Tuesday, April 17 Hey guys!! Miss you all! Here is your warm-up (please complete it on the google forms). Warm Up: How can we meet the needs of customers at the front desk? 3 examples Essential Question (use this for the closure): How does management affect customer service? 1. Hotel Impossible Video (click here). Watch the video and complete this worksheet (click here). Turn in to canvas when you are finished (assignment called Hotel Impossible 4/17). 2. Section 3 Hotel Project: Upload infrastructure map, upload geographic map, complete paragraphs section 3, and make revisions to entire paper. 3. Closure Homework/Reminders: Test/ Section 3 due on Thursday!
Monday, April 16 Objective: Identify and research online advertising media. Create infrastructure map for hotel project. 1. Online Advertising/ Marketing Communication Worksheet 2. Infrastructure Map (deliverables) 3. Hotel Project: Section 3 Written Homework/Reminders:Test on Thursday
Week 11 Friday, April 13 Objective: Research USP factors in family brands. 1. Quiz 2. USP Case Study 3. Hotel Project: Catch Up Thursday, April 12 Objective: Identify and research types of packages available. Create a package for MASH. 1.USP Notes 2. Packages/ MASH 3. Hotel Project Wednesday, April 11 Objective: Research marketing mix of hotel and create your own for your hotel. 1. 3.04 Notes 2. Mkt Mix/ Mkt Communication worksheets 3. Hotel Project Tuesday, April 10 Objective: Define types of pollution and their impact on tourism destinations. 1. Pollution Notes 2. Cruise Pollution Article/ Notes 3. Hotel Project: geographic map, new paragraph
Monday, April 9 Objective: Identify impact of timezones/landforms on destinations. Create geographic map 1. Hotel Project; Return/ Discuss 2. 3.03 Notes / Timezone worksheet 3. Geographic Map: Hotel Project Page
Week 10 Wednesday, March 28 Objective: Identify and research types of cruises and resorts
Hotel/ Undercover boss activity (posted on 3/22) - turn in on Canvas
Tuesday, March 27 Objective: Ace the midterm :) 1. Midterm 2. Grade check Monday, March 26 Objective: Self-assess midterm readiness 1. Trashketball 2.Small Group Review 3.Kaboom/ Quizlet Self-test 4. Undercover Boss Activity REMINDER: bring calculator for midterm tomorrow!!!!
Week 9 Friday, March 22 Objective: Edit and revise section 1 and 2. Apply unit 1-3 knowledge to undercover boss. 1. Section 1/2 - revise/print 2. Update/Edit Deliverables - UPLOAD MASLOW'S to deliverables - meet with Carlton - Check off! Folders! 3. Undercover Boss Assignment - Document
Thursday, March 22 Objective:Compare and contrast Western and Non-Western business cultures. Define and discuss diversity. 1.Complete Handbook/ Turn in 2. What is diversity? 3.. Businesses Norms - read take notes individually on your section 4. Jigsaw - graphic organizer - 3 questions per student and discussion
Wednesday, March 21 Objective: Define Hofstede's Dimensions and apply it to several countries. Create cultural handbook. 1. Business Etiquette Posters (10 minutes) 2. Take Notes on Graphic Organizer: Video Hofstede’s Notes
Add to poster of country
3. Create Cultural Handbook for Hotel Project (will give out to employees) You must choose 5 countries (one must be the USA) and you will create a visual to give your employees Tuesday, March 20 Objective:Define types of negotiation styles. Research business etiquette in other countries. 1.3.02 Notes 2. Cultural Diversity Video
On poster: meeting and greeting, corporate culture, gift giving protocol, negotiating preference, and typical meal to order on business dinner.
Monday, March 19 Hey guys! I miss you - I hope you are all doing well! Please be good for the substitute! I will see you all tomorrow! Fill out your weekly objective trackers as usual please! Objective: Research ways to create an excellent experience for customer interaction. Essential Question: How can we provide great customer service? Warm Up: How can you provide excellent customer care? Agenda:
Wednesday, March 14 Objective: Define generations and compare and contrast. Research generations.
Generation Z statements - Rate the statement between 1 and 5, 1 being strongly disagree and 5 being strongly agree. Write one sentence on how you would use this information to reach this generation in advertising.
Tuesday, March 13 Warm Up: Who will win the tournament? - 2nd Block (password: hospitality) -4th Block (password: tourism) Objective:Classify types of travelers. Define and identify generations.
Homework/Reminders:Test Monday, March 12 / Section 2 due Monday, March 12
Tuesday, March 6 Objective: Calculate full time equivalents. Analyze case studies.
FTE Notes
FTE Group Activity
Hotel Project: Section 2
Homework/Reminders: Test Monday, March 12 / Section 2 due Monday, March 12 Monday, March 5 Objective:Calculate room revenue, quarterly forecast, and ADR. 1. Show Me The Money Packet 2 .Hotel Project: Section 2 Homework/Reminders: Test Monday, March 12 / Section 2 due Monday, March 12
Week 6 Friday, March 2 Objective: Define working shifts and apply shifts to a budget. Create a budget based off of employee wages. Review Worksheet 1. Review Worksheet (May 5, May 8) 2. 2.03 Notes pt. 1 / Activity 3. Budget Activity/ Hotel Project
Thursday, March 1 Objective: Calculate daily forecast and define formulas. 1. Forecasting/Revenue Management 2. Small Group Worksheets 3. Make Up Hotel Project Pieces, Section 2 = dept breakdown and cyclical, Missing Assignments 4. Complete Undercover Boss Assignment
Week 5 Friday, February 22Objective:Apply the business cycle to the hotel industry. Create a story of a hotel going through the phases of the business cycle.
Globalization Activity
Hotel Project
Thursday, February 22 Objective: Identify and research the phases of the business cycle.
1. Business Jigsaw Definition - student friendly Effect on Employees (amount and pay) Effect on Price of hotel room Effect on Profit/Loss Effect on expansion/contraction of franchise Example of a hotel and year when this happened (include website) 2. Share Out
4. Business Case Study (hotel) Create a story that describes the events of the business cycle that a hotel went through. You must have 2 main characters and it must be one page in length. You should describe what was going on at the hotel during each phase of the business cycle. Be creative. Your peers will be grading/ reading these!
Tuesday, February 20 Objective: Self-assess unit 1 knowledge
Review stations
Study Grid
Hotel Project - Section 1, Deliverables, and Organizational Chart due tomorrow.
Homework/Reminders:Test Wednesday/ Section 1 Printed due Wednesday
Monday, February 19 Objective: Define and explain the advantages and disadvantages of the hospitality industry.Research the effects of the Olympics on tourism and hospitality.
Organizational Chart/ Hotel Project - Section 1 due Wednesday - Printed!
Homework/Reminders: Test Wednesday/ Section 1 Printed due Wednesday
Week 4 Friday, February 16 Objective: Create an organizational chart for your hotel. Research and define roles in FOH and BOH
Wall Walk
Organizational Chart Notes/ Create one for hotel (hotel project)
Hotel Project
Thursday, February 15 Objective: Define roles in FOH and BOH. Research and present roles. 1. FOH/BOH Notes 2. Roles/Responsibilities - Poster Includes: Department, FOH, BOH, or Both?, Description of why, roles/responsibilities of department, and list of jobs in department. 3. Hotel Project
Wednesday, February 14 Objective: Create a hotel.Identify and apply ways to attract customers
Acronym Quiz
Attracting Customers Article/ Review Worksheets
Hotel Project
Tuesday, February 13 Objective: Construct a hotel that uses the segments to entice customers.
Seasonality Activity - Choose a destination .Look up flight cost, hotel cost, and rental car cost for peak season AND off-peak season. Create a table in your booklet 3. Hotel Project
Thursday, February 8 Objective: Identify types of recreation activities. Create Itinerary. 1. Recreation Notes 2. Create Itinerary (turn in on canvas) 3. Hotel Project: Section 1 (on a new document in your hotel folder)
Wednesday, February 7 (half-day) Objective: Complete Ground 0 and deliverables on hotel project. 1. Current Events (Canvas) 2. Hotel Project - Ground 0 and Deliverables 3. Section 1
Tuesday, February 6 Objective: Research and compare/contrast the DMO, CVB, DMC.
Week 2 Friday. February 2 Objective: Compare and contrast types of food services. Design a unique hotel. 1. Food and Beverage Segment Notes 2. Hotel Project: Ground Zero 3. Turn in Ground Zero – Menu?
Thursday, February 1 Objective: Design beginning stages of unique hotel. 1. 1.01 Quiz 2. General Manager Resume: Check with Carlton before moving on 3. Hotel: Ground Zero
Wednesday, January 31 Objective: Create a resume for the perfect general manager for your hotel. Define roles of a general manager. 1. General Manager Notes 2. Career Portfolio : Carlton Resume 3. Hotel Project: Brainstorming Sheet 4. Hotel: General Manager Resume Homework: Quiz Tomorrow: 1.01
Tuesday, January 30 Objective: Identify origins of hospitality and research the industry 1. 1.01 pt A Notes 2.Puzzle Vocabulary/Graphic Organizer 3. Professional Associations
Monday, January 29 Objective: What do I already know? Who are entrepreneurs that changed the hospitality industry? 1. Syllabus/ Weekly Objective Tracker 2. PreTest: SchoolNet 3. Canvas Scavenger Hunt (turn in on canvas under assignments --> Hoteliers Scavenger Hunt) Week 1
January 26 Objective : How can I be successful in Ms. Carlton's class? 1.Escape Classroom 2 .Technology- web/chromebook -Google Form 3. Canvas Assignment - Day 2 Homework: Syllabus due 1/29
January 25 Objective : How can I be successful in Ms. Carlton's class? 1. Introductions 2 . Syllabus/Class Procedures 3. Mailbox Folders Homework: Syllabus due 1/29